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Frequently Asked Questions
-Q: Do you do Pre-Sale?
-A: Yes! Pre-Sale Purchasing. (Online Pre-Sale)
-Q: What's the difference between Pre-Sale and Pre-Sale Purchasing?
-A: Pre-Sale is where you shop the sale before the scheduled date &
Pre-sale Purchasing is where you purchase online & pick-up specific items during sale hours.
-Q: What can I purchase Pre-Sale?
-A: As of March 2022, we'll be doing Online Pre-Sale for non-bulk items only, such as furniture pieces + sets, vehicles, up to 3 small items, etc. Descriptions, quality notes, & pricing will be provided in direct messages, EstateSales.net image descriptions & 'Facebook Marketplace' listing details.
-Q: Can you hold items?
-A: If the item is purchased through Zelle, Venmo, Call-In, it will be held after scheduling a pick-up time & date.
-Q: Do you accept retainers or deposits?
-A: We'll no longer be accepting retainers or deposits.
-Q: Do I get to check out the sale before everyone else does?
-A: We will be discontinuing the practice for collections. Vinyl records, clothing, vintage toys, etc.
-Q: How do I contact 360 Estate Sales for Online Pre-sale?
-A: There are a few ways to contact us:
Option #1: From our 'Contact Form' at the bottom of our 'Home Page'-
- Filling out & submitting a question through the 'Contact Form' sends an email regarding your inquiry to a Customer Service Representative:
Option #2: Through our 'Sales Events' Page & EstateSales.net-
-When you arrive at our 'Sales Events' Pages, click the "More Info" tab to be brought
to that exact sale's EstateSales.net page:
The EstateSales.net page contains photos, sale schedule, address (Address is revealed 24 hours before sale begins.) & extra info:
Scroll down & you'll see the photo gallery.
When you see an item that you wish to purchase Pre-Sale, you'll click the image & click "ACTIONS" then "Message Seller":
After clicking "Message Seller"- you'll once again, scroll down & fill out the form below:
-Q: Even though I can't purchase collection items through Online Pre-Sale, can I still ask for pricing & other information?
-A: Yes, but you'll have to wait until the scheduled sale days to purchase & pick up in person.
-Q: When is the best time to make contact for Pre-Sale & item inquiries?
-A: The best days to contact us for item inquiry is any time prior to the Active Sale. Although reach out near the end (or) after the sale day has concluded. That could be from 12pm-1pm.
Best days to make contact for attending Pre-Sale (or partaking in Pre-Sale Purchasing) is any time before the scheduled prep days. You'll receive the desired information on the following Monday, Tuesday, (or sometimes Wednesday) when we go in for sales prep.
Pre-Sale & Pre-Sale Purchasing are prohibited the day before the Active Sale or the first day of the sale, but; like inquiries you can reach out near the end (or) after the sale day has concluded from 12pm-1pm.
-Q: I inquired about an item & its image was later removed. Was it Pre-Sold? (or) I saw an item online & its not at your sale.
-A: Unfortunately, we can only do so much to provide an accurate inventory to those following our sales. Sometimes, items get removed last minute. If an item is pre-purchased, we do our best to mark it sold on time.
-Q: Can I call or text for Online Pre-Sale?
-A: There can be a delay in answering emails, texts & calls, but it doesn't hurt to ask! Contact us anytime!
-Q: Why didn't I get a response for my inquiry? -A: We try our best to respond to everyone in a timely manner. If there was a missed text or an unanswered email, still try again in the future.
If you have any further questions, feel free to contact us!
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